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CORONAVIRUS COVID 19

Passenger safety and health is ASL Airlines France’s priority. The company is closely monitoring the evolution of restrictions on entry to the territory of certain destinations served.

 

Travel to Israel:

The Israeli authorities have issued provisions restricting the entry of certain passengers into their territory. We invite you to consult the information published on the website of the French Ministry of Foreign Affairs.

 

As a result, ASL Airlines France regrets having to cancel all flights to and from Israel until April 2, 2020 included. Only the flights of March 22, 2020 are maintained.

For the passengers affected by these cancellations, the following commercial policy of ASL Airlines France applies:

  • Possible re-protection free of charge on flights of March 22 to and from Tel Aviv for passengers due to travel on cancelled flights until April 2 included
  • Possible refund without penalty applicable for all flights up to and including April 2, including flights of March 22
  • This commercial policy does not apply for flights beyond April 2, 2020

If you bought your ticket on our website, please send your request to supportclients@aslairlines.com. If you purchased from a travel agency, please contact them directly.

 

Travel to Algeria:

Algerian authorities have temporarily suspended flights between France and Algeria, effective March 17, 2020, until further notice.

As a result, ASL Airlines France regrets having to cancel all flights to and from Algeria until April 5, 2020 inclusive.

For the passengers affected by these cancellations, the following commercial policy of ASL Airlines France applies:

- Full refund, applicable for all flights until April 5 inclusive. If you bought your ticket on our website, please send your request to supportclients@aslairlines.com. If you purchased from a travel agency, please contact them directly.

- For customers who purchased their ticket on ASL Airlines’ website, possible issue of a credit for the full amount of the ticket, usable on all ASL Airlines France flights until October 24, 2020. Please send your request to supportclients@aslairlines.com

For passengers scheduled to travel from April 6, 2020 until April 15, 2020, a flight postponement without change penalty is possible for a trip until June 15, 2020. A fare adjustment is potentially applicable depending on the new date of chosen trip:

- Please send your request exclusively to supportclients@aslairlines.com

- This commercial policy does not apply for flights beyond April 15, 2020 at the moment, but ASL Airlines is closely monitoring the situation.

Travel to any other destination:

We invite you to consult the Advice pages for Travelers, By Destination, on the website of the French Ministry of Foreign Affairs.

To date, no other ASL Airlines France’s scheduled flight is affected by entry restrictions, so flights operate normally, and the tickets’ fare conditions apply in case of a change or a cancellation. We recommend that our passengers take out personal travel insurance.

WAITING TIMES

Due to a very large number of requests during this period, waiting times can be unusually long for handling telephone calls and requests made to customer support. We apologize for the inconvenience and we thank you for your patience and understanding.

TERMINAL 3

All ASL Airlines France flights continue to operate from and to Terminal 3 at Paris-Charles De Gaulle Airport.

In the event of a modification, our Flash Info will be updated and a notification will be sent to all customers for whom we have personal contact, as well as to all travel agencies that have made passenger reservations on our flights.

Your baggage

Checked baggage

Baggage allowance
The baggage allowance can differ per flight, please check this document.

 

Excess baggage
If your luggage exceeds the allowance, you will have to pay an extra charge in accordance with our excess luggage grid. REMINDER: Under no circumstances may your luggage exceed 32 kg. If it does, it will probably not be checked in the hold.

 

Special baggage
Transportation of golf bags, bicycles, diving equipment, skis, canoe-kayak, windsurfing boards, water skis, are accepted in hold and are subject to specific rates available in our excess luggage grid. Strollers (one per infant) and wheelchairs are transported free of charge.

 

Prohibited items in checked bagage
E-cigarettes and spare batteries for their use are forbidden.


Carry-on baggage

You are entitled to carry a single piece of hand baggage. Its weight can differ per flight, please check this document.

 

All luggage exceeding these dimensions will be transported in the hold. We recommend that you keep your breakables or valuables (i.e. jewels, cameras, computers) as well as any items that you may need during your flight in your hand baggage.

 

A small luggage (handbag/laptopp bag) is allowed in addition to the 8kg cabin luggage. Bags must be placed under the seat in front of you.

Ban – Transport phones Samsung Galaxy Note 7

In accordance with the decision of the Department of transport Americans and without waiting for a decision of the European Agency of aviation safety (EASA), ASL Airlines France has decided to ban the transport in the hold, and cabin of the Samsung Galaxy Note 7 devices on all its flights in the face of potential fire risk.

 

Items prohibited on board

Due to the reinforced Vigipirate (French: Plan Vigipirate) France’s national security alert system, and the new European security regulations, the following objects are prohibited on board:

 

  • Dangerous items or items which may be used to injure other persons. This includes weapons, sharp and pointed items, blunt objects, explosives and inflammable materials.

 

  • Items labelled as “liquids” will be confiscated at security check points and later disposed of by airport authorities.

 

  • Check out the list, not exhaustive, of prohibited items on board, cabin or hold and those that require approval of ASL Airlines France by clicking here.

 

*If you purchased your ticket through our website, please contact our Company:

. If you purchased your ticket through a travel agent or online, it is to them that you have to address your requests for information, special assistance or complaint.