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CORONAVIRUS COVID 19

Passenger safety and health is ASL Airlines France’s priority. The company is closely monitoring the evolution of restrictions on entry to the territory of certain destinations served.

 

Travel to Israel:

The Israeli authorities have issued provisions restricting the entry of certain passengers into their territory. We invite you to consult the information published on the website of the French Ministry of Foreign Affairs.

 

As a result, ASL Airlines France regrets having to cancel all flights to and from Israel until April 2, 2020 included. Only the flights of March 22, 2020 are maintained.

For the passengers affected by these cancellations, the following commercial policy of ASL Airlines France applies:

  • Possible re-protection free of charge on flights of March 22 to and from Tel Aviv for passengers due to travel on cancelled flights until April 2 included
  • Possible refund without penalty applicable for all flights up to and including April 2, including flights of March 22
  • This commercial policy does not apply for flights beyond April 2, 2020

If you bought your ticket on our website, please send your request to supportclients@aslairlines.com. If you purchased from a travel agency, please contact them directly.

 

Travel to Algeria:

Algerian authorities have temporarily suspended flights between France and Algeria, effective March 17, 2020, until further notice.

As a result, ASL Airlines France regrets having to cancel all flights to and from Algeria until April 5, 2020 inclusive.

For the passengers affected by these cancellations, the following commercial policy of ASL Airlines France applies:

- Full refund, applicable for all flights until April 5 inclusive. If you bought your ticket on our website, please send your request to supportclients@aslairlines.com. If you purchased from a travel agency, please contact them directly.

- For customers who purchased their ticket on ASL Airlines’ website, possible issue of a credit for the full amount of the ticket, usable on all ASL Airlines France flights until October 24, 2020. Please send your request to supportclients@aslairlines.com

For passengers scheduled to travel from April 6, 2020 until April 15, 2020, a flight postponement without change penalty is possible for a trip until June 15, 2020. A fare adjustment is potentially applicable depending on the new date of chosen trip:

- Please send your request exclusively to supportclients@aslairlines.com

- This commercial policy does not apply for flights beyond April 15, 2020 at the moment, but ASL Airlines is closely monitoring the situation.

Travel to any other destination:

We invite you to consult the Advice pages for Travelers, By Destination, on the website of the French Ministry of Foreign Affairs.

To date, no other ASL Airlines France’s scheduled flight is affected by entry restrictions, so flights operate normally, and the tickets’ fare conditions apply in case of a change or a cancellation. We recommend that our passengers take out personal travel insurance.

WAITING TIMES

Due to a very large number of requests during this period, waiting times can be unusually long for handling telephone calls and requests made to customer support. We apologize for the inconvenience and we thank you for your patience and understanding.

TERMINAL 3

All ASL Airlines France flights continue to operate from and to Terminal 3 at Paris-Charles De Gaulle Airport.

In the event of a modification, our Flash Info will be updated and a notification will be sent to all customers for whom we have personal contact, as well as to all travel agencies that have made passenger reservations on our flights.

Pets

You never leave your pet behind? ASL AIRLINES FRANCE welcomes it aboard too!

 

Our company meets the requirements set by IATA for the transportation of live animals, domestic or non-domestic. These requirements are defined by IATA LIVE ANIMAL REGULATIONS which come out every year.

 

To carry out all the formalities regarding your pet, please check-in at least 90 minutes before the scheduled time of departure.

 

The transportation of dogs, cats and other pets is allowed after the airline’s approval and only if the following rules are observed:


In the cargo hold:

  • Pets must be conveniently placed in an appropriate carrying case of a “vari kennel” type, equipped with an absorbent material (blanket or carpet). Your pet should be able to stand there and move around. This case should have at least two opposite perforated sides to allow for air circulation. For dogs and cats with flat noses (such as Shar-Peis, Pugs, Bulldogs …), a carrying case with 4 ventilation sides is required.

 

  • They must be accompanied by all necessary documents, such as health and vaccination certificates (a blood test for rabies must be made three months before returning to France) and entry or transit certificates. For more information, please contact your travel agent*. They must also be tattooed or have an electronic identification chip (microchip). If one of these conditions is not met, your pet will not be allowed to travel.

 

  • The birds must be accompanied by certificates depending on their origin and destination. France requires a test for avian flu and Newcastle disease.

 

The cargo hold is lit, ventilated, heated and pressurized.


In the cabin:

  • Dogs and cats of a very small size are allowed in the cabin, provided that the container (kennel or pet carrier) is closed and has the size of a normal hand luggage; the sum of three dimensions (width + length + height) must never exceed 124 cm.

 

  • The weight of the animals transported in the cabin must not exceed 9 kg, including container.

 

  • They must be accompanied by all necessary documents, such as health and vaccination certificates (a blood test for rabies must be made three months before returning to France) and the entry or transit certificates. For more information, please check with your travel agent*. They must also be tattooed or have an electronic identification chip (microchip). If any of these conditions is not met, your pet will not be allowed to travel.

 

 

Your pet and its container are considered as extra baggage you should pay for, and are subject to the tariffs for the transportation of animals established by our Company.


Pets not permitted to travel in the cargo hold or in the cabin

  • The dogs of the first category and such breeds as Staffordshire Terrier, American Staffordshire Terrier (Pit Bulls), Mastiff (Boer bulls), and Tosa are not allowed in the cabin.

 

  • The transportation of protected species requires the submission of duly completed CITES documents.

 

  • The importation of primates is prohibited in France.

 

You will find all the formalities required for the journey of your pet on the website of the Ministry of Agriculture.

 

Failure to follow these rules will result in the return of the animal to the country of origin and placing it into quarantine. In some cases due to infection, suspected virus or injury, euthanasia will be required as per French regulation.

 

 

*If you purchased your ticket through our website, please contact our company:

. If you purchased your ticket through a travel agent or online, it is to them that you have to address your requests for information, special assistance or complaint.