Our services and travel insurances

Flexible cancellation

 

 

What is Koala’s Flexible cancellation?

By purchasing Koala’s Flexible cancellation, you are able to cancel your booking up to 96 hours before the departure of the first flight of your booking without having to justify your cancellation or provide any proof. This gives you unprecedented flexibility! A must-have in these uncertain times.

 

Why purchasing Koala’s Flexible cancellation?

Take back control of your travel plans!

At any time, you are able to cancel your booking up to 96 hours before departure and get refunded no matter the reason for your cancellation. Whether it’s because of a medical problem, a professional impediment or you simply change your mind, you are free to cancel your booking.

 

Trip Reimbursement

By cancelling your booking, Koala will refund you 70% of the price of your ticket including taxes (additionnal services and service fees excluded).

 

100% online procedure

No more receipts or registered letters to send, Koala allows you to cancel your booking without having to provide any proof and offers you an experience 100% online.

 

How could you purchase Koala’s Flexible cancellation?

When you are booking, you can opt for the “Flexible cancellation” service for any departure taking place in more than 7 days.

Need more details?

You can consult the general conditions.


Flight Disruption

 

 

What is the Flight Disruption insurance from Koala?

With the Disrupted Flight Insurance from Koala, you are covered if your flight is cancelled less than 14 days before departure or if your flight is delayed for more than 3 hours, without having to do anything or provide any proof. An optimal protection in these uncertain times.

Why purchasing the Flight Disruption insurance from Koala?

Benefit from hassle-free insurance!

With Koala, forget the never-ending forms, if your flight is disrupted you don’t have to do anything! How is this possible? We track all your flights in real-time and proactively contact you by email as soon as a disrupted flight is detected.

 

Forget about unobtainable proofs

No more proofs or registered letters to send, no justification or proof is needed to benefit from Koala Disturbed Flight insurance.

 

Immediate compensation

If your flight is cancelled less than 14 days before departure or delayed by more than 3 hours, Koala will compensate you for:

 

  • €250 for flights under 1,500km as the crow flies
  • €400  for flights between 1,500 and 3,500km as the crow flies.

 

Once we have received your bank details, the bank wire is automatically triggered and will arrive in your bank account within 5 working days.

How can you purchase the Flight Disruption insurance from Koala?

When you are booking, you can opt for Flight Disrupted Insurance for any departure taking place in more than 36 hours.

Need more details?

You can consult the terms and conditions of the product.


Assistance and Repatriation

 

 

 

 

What is Assistance and Repatriation insurance?

 

By purchasing the Assistance and Repatriation insurance, you will be covered in the event of health problems occurring during your trip.

 

Why purchasing Assistance and Repatriation insurance?

COVID-19 is covered!

In case of health problems due to the contraction of COVID-19, the insurance will cover all hospital costs of the insured (up to €30,000).

 

A comprehensive coverage

The insurance covers hospitalisation costs but also other medical costs (doctor, dental, pharmacy) or even repatriation in the most extreme situations.

 

How could you purchase Assistance and Repatriation insurance?

When you are booking, you will be able to opt for 2 differents products:

 

  • If you are living in Europe, you must subscribe to the “AVA – Assistance and Repatriation European Resident”.
  • If you are living outside Europe, the product “AVA – Assistance and Repatriation Non-European Resident” will be best suited for you.

 

Please note: Only persons under 70 years of age can subscribe to this insurance policy.

 

Need more details?

For people living in Europe, you can consult the general conditions.

 

For non-Europeans, you can consult the general conditions.