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CORONAVIRUS COVID 19

Passenger safety and health is ASL Airlines France’s priority. The company is closely monitoring the evolution of restrictions on entry to the territory of certain destinations served.

 

Travel to Israel:

The Israeli authorities have issued provisions restricting the entry of certain passengers into their territory. We invite you to consult the information published on the website of the French Ministry of Foreign Affairs.

 

As a result, ASL Airlines France regrets having to cancel all flights to and from Israel until April 2, 2020 included. Only the flights of March 22, 2020 are maintained.

For the passengers affected by these cancellations, the following commercial policy of ASL Airlines France applies:

  • Possible re-protection free of charge on flights of March 22 to and from Tel Aviv for passengers due to travel on cancelled flights until April 2 included
  • Possible refund without penalty applicable for all flights up to and including April 2, including flights of March 22
  • This commercial policy does not apply for flights beyond April 2, 2020

If you bought your ticket on our website, please send your request to supportclients@aslairlines.com. If you purchased from a travel agency, please contact them directly.

 

Travel to Algeria:

Algerian authorities have temporarily suspended flights between France and Algeria, effective March 17, 2020, until further notice.

As a result, ASL Airlines France regrets having to cancel all flights to and from Algeria until April 5, 2020 inclusive.

For the passengers affected by these cancellations, the following commercial policy of ASL Airlines France applies:

- Full refund, applicable for all flights until April 5 inclusive. If you bought your ticket on our website, please send your request to supportclients@aslairlines.com. If you purchased from a travel agency, please contact them directly.

- For customers who purchased their ticket on ASL Airlines’ website, possible issue of a credit for the full amount of the ticket, usable on all ASL Airlines France flights until October 24, 2020. Please send your request to supportclients@aslairlines.com

For passengers scheduled to travel from April 6, 2020 until April 15, 2020, a flight postponement without change penalty is possible for a trip until June 15, 2020. A fare adjustment is potentially applicable depending on the new date of chosen trip:

- Please send your request exclusively to supportclients@aslairlines.com

- This commercial policy does not apply for flights beyond April 15, 2020 at the moment, but ASL Airlines is closely monitoring the situation.

Travel to any other destination:

We invite you to consult the Advice pages for Travelers, By Destination, on the website of the French Ministry of Foreign Affairs.

To date, no other ASL Airlines France’s scheduled flight is affected by entry restrictions, so flights operate normally, and the tickets’ fare conditions apply in case of a change or a cancellation. We recommend that our passengers take out personal travel insurance.

WAITING TIMES

Due to a very large number of requests during this period, waiting times can be unusually long for handling telephone calls and requests made to customer support. We apologize for the inconvenience and we thank you for your patience and understanding.

TERMINAL 3

All ASL Airlines France flights continue to operate from and to Terminal 3 at Paris-Charles De Gaulle Airport.

In the event of a modification, our Flash Info will be updated and a notification will be sent to all customers for whom we have personal contact, as well as to all travel agencies that have made passenger reservations on our flights.

Our services and travel insurances

Flexible cancellation

 

What is Koala’s Flexible cancellation?

By purchasing Koala’s Flexible cancellation, you are able to cancel your booking up to 96 hours before the departure of the first flight of your booking without having to justify your cancellation or provide any proof. This gives you unprecedented flexibility! A must-have in these uncertain times.

 

Why purchasing Koala’s Flexible cancellation?

Take back control of your travel plans!

At any time, you are able to cancel your booking up to 96 hours before departure and get refunded no matter the reason for your cancellation. Whether it’s because of a medical problem, a professional impediment or you simply change your mind, you are free to cancel your booking.

 

Trip Reimbursement

By cancelling your booking, Koala will refund you 70% of the price of your ticket including taxes (additionnal services and service fees excluded).

 

100% online procedure

No more receipts or registered letters to send, Koala allows you to cancel your booking without having to provide any proof and offers you an experience 100% online.

 

How could you purchase Koala’s Flexible cancellation?

When you are booking, you can opt for the “Flexible cancellation” service for any departure taking place in more than 7 days.

Need more details?

You can consult the general conditions.


Assistance and Repatriation

 

 

What is Assistance and Repatriation insurance?

 

By purchasing the Assistance and Repatriation insurance, you will be covered in the event of health problems occurring during your trip.

 

Why purchasing Assistance and Repatriation insurance?

COVID-19 is covered!

In case of health problems due to the contraction of COVID-19, the insurance will cover all hospital costs of the insured (up to €30,000).

 

A comprehensive coverage

The insurance covers hospitalisation costs but also other medical costs (doctor, dental, pharmacy) or even repatriation in the most extreme situations.

 

How could you purchase Assistance and Repatriation insurance?

When you are booking, you will be able to opt for 2 differents products:

 

  • If you are living in Europe, you must subscribe to the “AVA – Assistance and Repatriation European Resident”.
  • If you are living outside Europe, the product “AVA – Assistance and Repatriation Non-European Resident” will be best suited for you.

 

Please note: Only persons under 70 years of age can subscribe to this insurance policy.

 

Need more details?

For people living in Europe, you can consult the general conditions.

 

For non-Europeans, you can consult the general conditions.