What is Koala’s Flexible cancellation?
By purchasing Koala’s Flexible cancellation, you are able to cancel your booking up to 96 hours before the departure of the first flight of your booking without having to justify your cancellation or provide any proof. This gives you unprecedented flexibility! A must-have in these uncertain times.
Why purchasing Koala’s Flexible cancellation?
Take back control of your travel plans!
At any time, you are able to cancel your booking up to 96 hours before departure and get refunded no matter the reason for your cancellation. Whether it’s because of a medical problem, a professional impediment or you simply change your mind, you are free to cancel your booking.
By cancelling your booking, Koala will refund you 70% of the price of your ticket including taxes (additionnal services and service fees excluded).
100% online procedure
No more receipts or registered letters to send, Koala allows you to cancel your booking without having to provide any proof and offers you an experience 100% online.
How could you purchase Koala’s Flexible cancellation?
When you are booking, you can opt for the “Flexible cancellation” service for any departure taking place in more than 7 days.
Need more details?
You can consult the general conditions.
Assistance and Repatriation
What is Assistance and Repatriation insurance?
By purchasing the Assistance and Repatriation insurance, you will be covered in the event of health problems occurring during your trip.
Why purchasing Assistance and Repatriation insurance?
COVID-19 is covered!
In case of health problems due to the contraction of COVID-19, the insurance will cover all hospital costs of the insured (up to €30,000).
A comprehensive coverage
The insurance covers hospitalisation costs but also other medical costs (doctor, dental, pharmacy) or even repatriation in the most extreme situations.
How could you purchase Assistance and Repatriation insurance?
When you are booking, you will be able to opt for 2 differents products:
- If you are living in Europe, you must subscribe to the “AVA – Assistance and Repatriation European Resident”.
- If you are living outside Europe, the product “AVA – Assistance and Repatriation Non-European Resident” will be best suited for you.
Please note: Only persons under 70 years of age can subscribe to this insurance policy.
Need more details?
For people living in Europe, you can consult the general conditions.
For non-Europeans, you can consult the general conditions.