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CORONAVIRUS COVID 19

Passenger safety and health is ASL Airlines France’s priority. The company is closely monitoring the evolution of restrictions on entry to the territory of certain destinations served.

 

Travel to Israel:

The Israeli authorities have issued provisions restricting the entry of certain passengers into their territory. We invite you to consult the information published on the website of the French Ministry of Foreign Affairs.

 

As a result, ASL Airlines France regrets having to cancel all flights to and from Israel until April 2, 2020 included. Only the flights of March 22, 2020 are maintained.

For the passengers affected by these cancellations, the following commercial policy of ASL Airlines France applies:

  • Possible re-protection free of charge on flights of March 22 to and from Tel Aviv for passengers due to travel on cancelled flights until April 2 included
  • Possible refund without penalty applicable for all flights up to and including April 2, including flights of March 22
  • This commercial policy does not apply for flights beyond April 2, 2020

If you bought your ticket on our website, please send your request to supportclients@aslairlines.com. If you purchased from a travel agency, please contact them directly.

 

Travel to Algeria:

Algerian authorities have temporarily suspended flights between France and Algeria, effective March 17, 2020, until further notice.

As a result, ASL Airlines France regrets having to cancel all flights to and from Algeria until April 5, 2020 inclusive.

For the passengers affected by these cancellations, the following commercial policy of ASL Airlines France applies:

- Full refund, applicable for all flights until April 5 inclusive. If you bought your ticket on our website, please send your request to supportclients@aslairlines.com. If you purchased from a travel agency, please contact them directly.

- For customers who purchased their ticket on ASL Airlines’ website, possible issue of a credit for the full amount of the ticket, usable on all ASL Airlines France flights until October 24, 2020. Please send your request to supportclients@aslairlines.com

For passengers scheduled to travel from April 6, 2020 until April 15, 2020, a flight postponement without change penalty is possible for a trip until June 15, 2020. A fare adjustment is potentially applicable depending on the new date of chosen trip:

- Please send your request exclusively to supportclients@aslairlines.com

- This commercial policy does not apply for flights beyond April 15, 2020 at the moment, but ASL Airlines is closely monitoring the situation.

Travel to any other destination:

We invite you to consult the Advice pages for Travelers, By Destination, on the website of the French Ministry of Foreign Affairs.

To date, no other ASL Airlines France’s scheduled flight is affected by entry restrictions, so flights operate normally, and the tickets’ fare conditions apply in case of a change or a cancellation. We recommend that our passengers take out personal travel insurance.

WAITING TIMES

Due to a very large number of requests during this period, waiting times can be unusually long for handling telephone calls and requests made to customer support. We apologize for the inconvenience and we thank you for your patience and understanding.

TERMINAL 3

All ASL Airlines France flights continue to operate from and to Terminal 3 at Paris-Charles De Gaulle Airport.

In the event of a modification, our Flash Info will be updated and a notification will be sent to all customers for whom we have personal contact, as well as to all travel agencies that have made passenger reservations on our flights.

Baggage claims


bagages-endommages-manquants

Damaged baggage
/ Missing content

 

If your luggage is damaged or your personal objects are partially or totally missing, please inform the airport Baggage Service upon arrival. They will ask you to fill in a form called « Property Irregularity Report » and explain to you the procedure.

 

If for some reason you cannot file this form immediately, you have 7 days to submit your complaint in writing to the Baggage Service of our Company. Make sure you keep the originals of your boarding pass and luggage tags.

 

If you have purchased insurance for your luggage, please notify your insurance company of the incident.

 

If you wish to file your claim online, thanks for clicking HERE.

 

You can also write to the following address:

ASL AIRLINES FRANCE – RELAYTION SEPT
TSA 21234
92566 RUEIL MALMAISON CEDEX
Email :


bagages-retardes-perdus

Delayed/ lost baggage

Before leaving the airport, check-in at the airport Baggage Service Desk and fill in the « Property Irregularity Report » form.

 

You must complete the form on the spot. This document will enable the company to trace your lost luggage and deliver it to you as soon as possible.

 

 

Make sure you keep the originals of your boarding pass and luggage tags.

 

If your luggage is not found within 5 days, you have 21 days from your arrival to send the originals of the « Property Irregularity Report », your boarding pass and luggage tags, as well as the inventory of the things lost with photocopies of all the invoices you may have to our Company’s Baggage Service.

 

If you have purchased insurance for your luggage, please notify your insurance company of the incident.

 

 

ASL Airlines France Baggage Service:

 

ASL AIRLINES FRANCE – RELAYTION SEPT
TSA 21234
92566 RUEIL MALMAISON CEDEX
Email :