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CORONAVIRUS COVID 19

Passenger safety and health is ASL Airlines France’s priority. The company is closely monitoring the evolution of restrictions on entry to the territory of certain destinations served.

 

Travel to Israel:

The Israeli authorities have issued provisions restricting the entry of certain passengers into their territory. We invite you to consult the information published on the website of the French Ministry of Foreign Affairs.

 

As a result, ASL Airlines France regrets having to cancel all flights to and from Israel until April 2, 2020 included. Only the flights of March 22, 2020 are maintained.

For the passengers affected by these cancellations, the following commercial policy of ASL Airlines France applies:

  • Possible re-protection free of charge on flights of March 22 to and from Tel Aviv for passengers due to travel on cancelled flights until April 2 included
  • Possible refund without penalty applicable for all flights up to and including April 2, including flights of March 22
  • This commercial policy does not apply for flights beyond April 2, 2020

If you bought your ticket on our website, please send your request to supportclients@aslairlines.com. If you purchased from a travel agency, please contact them directly.

 

Travel to Algeria:

Algerian authorities have temporarily suspended flights between France and Algeria, effective March 17, 2020, until further notice.

As a result, ASL Airlines France regrets having to cancel all flights to and from Algeria until April 5, 2020 inclusive.

For the passengers affected by these cancellations, the following commercial policy of ASL Airlines France applies:

- Full refund, applicable for all flights until April 5 inclusive. If you bought your ticket on our website, please send your request to supportclients@aslairlines.com. If you purchased from a travel agency, please contact them directly.

- For customers who purchased their ticket on ASL Airlines’ website, possible issue of a credit for the full amount of the ticket, usable on all ASL Airlines France flights until October 24, 2020. Please send your request to supportclients@aslairlines.com

For passengers scheduled to travel from April 6, 2020 until April 15, 2020, a flight postponement without change penalty is possible for a trip until June 15, 2020. A fare adjustment is potentially applicable depending on the new date of chosen trip:

- Please send your request exclusively to supportclients@aslairlines.com

- This commercial policy does not apply for flights beyond April 15, 2020 at the moment, but ASL Airlines is closely monitoring the situation.

Travel to any other destination:

We invite you to consult the Advice pages for Travelers, By Destination, on the website of the French Ministry of Foreign Affairs.

To date, no other ASL Airlines France’s scheduled flight is affected by entry restrictions, so flights operate normally, and the tickets’ fare conditions apply in case of a change or a cancellation. We recommend that our passengers take out personal travel insurance.

WAITING TIMES

Due to a very large number of requests during this period, waiting times can be unusually long for handling telephone calls and requests made to customer support. We apologize for the inconvenience and we thank you for your patience and understanding.

TERMINAL 3

All ASL Airlines France flights continue to operate from and to Terminal 3 at Paris-Charles De Gaulle Airport.

In the event of a modification, our Flash Info will be updated and a notification will be sent to all customers for whom we have personal contact, as well as to all travel agencies that have made passenger reservations on our flights.

Corporate Responsibilty

developpement-durable

 

ASL AIRLINES FRANCE has committed to a sustainable development policy aimed at the progressive reduction of polluting emissions and the abatement of noise pollution. ASL AIRLINES FRANCE’s sustainable development strategy goes way beyond regulatory demands…


Noise pollution abatement

Our sustainable development policy

The Company partners with the Civil Aviation services in all studies undertaken to reduce the noise of its activity (CDO = continuous descent operations, take-off at the far end of runways, tailwind procedures) and is present in various consultative commissions of French airports. These commissions include neighbouring communities and local authorities.

 

By investing heavily in sound absorbing structures for its Boeing 737 fleet, the Company is now equipped with the most quiet cargo aircraft on the market, ideal for its night flight activities.


Reduction in polluting emissions

After the implementation of the on board RTTO software that optimises take-off and landing performances, EUROPE AIRPOST has undertaken major programs to reduce polluting emissions.

 

 

Implemented programs

Integration of two next generation B737-700s:

Equipped with winglets and CFM56-7 engines, these aircraft reduce fuel consumption by 15%.

Launch of the ECO2 project:

The ECO2 project has reduced our annual fuel consumption by more than 2%, a gain of more than 5,000 T of CO2 per year.

On board EFBII system (Electronic Flight Bag):

Elimination of paper documentation on board to a weight gain of 25 kg per aircraft, or 80 tons of CO2 not emitted.

Replacement of Ground Power Units:

Set up a working committee with its partner airports to look into replacement of its Ground Power Units (vehicles capable of supplying power to aircraft parked on the ground) by non-polluting Fixed Electrical Ground Power units.

 


Waste treatment

ASL AIRLINES FRANCE is associated with major partners for both the reprocessing of industrial waste inherent in its business as for the sorting of paper and paperboard.