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CORONAVIRUS COVID 19

Passenger safety and health is ASL Airlines France’s priority. The company is closely monitoring the evolution of restrictions on entry to the territory of certain destinations served.

 

Travel to Israel:

The Israeli authorities have issued provisions restricting the entry of certain passengers into their territory. We invite you to consult the information published on the website of the French Ministry of Foreign Affairs.

 

As a result, ASL Airlines France regrets having to cancel all flights to and from Israel until April 2, 2020 included. Only the flights of March 22, 2020 are maintained.

For the passengers affected by these cancellations, the following commercial policy of ASL Airlines France applies:

  • Possible re-protection free of charge on flights of March 22 to and from Tel Aviv for passengers due to travel on cancelled flights until April 2 included
  • Possible refund without penalty applicable for all flights up to and including April 2, including flights of March 22
  • This commercial policy does not apply for flights beyond April 2, 2020

If you bought your ticket on our website, please send your request to supportclients@aslairlines.com. If you purchased from a travel agency, please contact them directly.

 

Travel to Algeria:

Algerian authorities have temporarily suspended flights between France and Algeria, effective March 17, 2020, until further notice.

As a result, ASL Airlines France regrets having to cancel all flights to and from Algeria until April 5, 2020 inclusive.

For the passengers affected by these cancellations, the following commercial policy of ASL Airlines France applies:

- Full refund, applicable for all flights until April 5 inclusive. If you bought your ticket on our website, please send your request to supportclients@aslairlines.com. If you purchased from a travel agency, please contact them directly.

- For customers who purchased their ticket on ASL Airlines’ website, possible issue of a credit for the full amount of the ticket, usable on all ASL Airlines France flights until October 24, 2020. Please send your request to supportclients@aslairlines.com

For passengers scheduled to travel from April 6, 2020 until April 15, 2020, a flight postponement without change penalty is possible for a trip until June 15, 2020. A fare adjustment is potentially applicable depending on the new date of chosen trip:

- Please send your request exclusively to supportclients@aslairlines.com

- This commercial policy does not apply for flights beyond April 15, 2020 at the moment, but ASL Airlines is closely monitoring the situation.

Travel to any other destination:

We invite you to consult the Advice pages for Travelers, By Destination, on the website of the French Ministry of Foreign Affairs.

To date, no other ASL Airlines France’s scheduled flight is affected by entry restrictions, so flights operate normally, and the tickets’ fare conditions apply in case of a change or a cancellation. We recommend that our passengers take out personal travel insurance.

WAITING TIMES

Due to a very large number of requests during this period, waiting times can be unusually long for handling telephone calls and requests made to customer support. We apologize for the inconvenience and we thank you for your patience and understanding.

TERMINAL 3

All ASL Airlines France flights continue to operate from and to Terminal 3 at Paris-Charles De Gaulle Airport.

In the event of a modification, our Flash Info will be updated and a notification will be sent to all customers for whom we have personal contact, as well as to all travel agencies that have made passenger reservations on our flights.

Children

A few tips to help make your family travel as enjoyable as possible:

Authorization to leave French territory for minors

Regulation governing the authorization to leave French territory (permit to travel) for minors was re-established by decree on 2 November, 2016. This concerns minors residing in France, regardless of their nationality, and will enter into force on 15 January, 2017.

As from this date, all children traveling abroad unaccompanied by an adult with parental authority (usually a parent) must present the following 3 documents (this does not pertain to domestic flights or flights going to Corsica):

 

1.    Current and valid identity papers of the minor:
Identity card or passport + visa (where necessary), depending on the requirements of the country of destination.
A minor who is not accompanied by one of his or her parents must therefore have current and valid identity papers.

 

2.    Photocopy of the identity papers of the person with parental authority (usually a parent)

The order providing for the enforcement of the decree specifies that:

The following documents are admissible as proof of identity for the person signing the permit to travel form (for authorization to leave French territory):
2.1    For holders of parental authority with French nationality:

– National identity card (extension permitted) or
– Passport (valid, or expired for less than 5 years)

 

2.2    For holders of parental authority who are citizens of a member state of the European Union, a state which is a contracting party to the Agreement on the European Economic Area, or the Swiss Confederation:

– National identity card, issued by the competent authority of the state of which the holder is a citizen, or
– Passport issued by the competent authority of the state of which the holder is a citizen, or
– Document(s) authorizing residence in France (long stay visa, resident card or permanent resident card)

2.3    For holders of parental authority who are citizens of states outside the European Union:

– Passport issued by the competent authority of the state of which the holder is a citizen, or
– Papers authorizing residence in France (long stay visa, resident card or permanent resident card), or
– Identity and travel document(s) for refugee or stateless person.

All these documents must be current and valid, with the exception of the national identity card and the French passport, which may be presented valid or expired for less than five years.

 

As a general rule, the photocopy of the official document proving the identity of the person signing the authorization to leave the territory must be legible and include the following elements:

 

– First and last name of the holder
– Date and place of birth
– Photograph
– Signature
– Date of issue and dates of validity of the document
– Issuing authority

 

3 Permit to travel form, signed by the holder of parental authority (usually a parent)

The permit to travel form can be downloaded from the website service-public.fr but is also attached, for convenience, to this message. It must be signed by an adult with parental authority and contain the following information:

1. First and last name, date and place of birth of the minor authorized to travel
2. First and last name, date and place of birth  of the adult with parental authority signing the form, the capacity in which he/she exercises that authority, place of residence, signature and, where applicable, telephone number and e-mail address
3. The duration of the authorization, which may not exceed one year from the date of signature


Infants (under 2)

You are travelling with an infant (under 2)?

Please inform your travel agent at booking time.

 

  • If your baby is under 2 at the time of departure, he/she will travel seated on your lap.
  • Only one infant is permitted per adult passenger (16 years of age or older). Travelling with two infants requires 2 adult passengers.
  • For security reasons, infants younger than 8 days are not allowed on board our aircraft.
  • We will transport your baby’s stroller free of charge. Please check it in at the check-in counter. One stroller per infant allowed.

Child (ages 2 and above)

Your child aged 2 and above will travel in his/her own seat.


Unaccompanied Minor (UM) Child (ages 4 to 11 inclusively)

If you would like your child over 4 and under 12 to travel alone, ASL Airlines France offers an accompanying service for minors.

 

He or she must travel as an UM (Unaccompanied Minor) and will be looked after at each stage of the journey (control, customs, boarding lounge, and during the flight by a member of the ASL AIRLINES France crew).

 

This service is available for booking on our website www.aslairlines.fr, via our Call Center on 0 825 825 849 from France (€0.20 / min) or at the airport. It is billed at €50 per trip to any destination.

 

Download the UM document here.