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CORONAVIRUS COVID 19

Passenger safety and health is ASL Airlines France’s priority. The company is closely monitoring the evolution of restrictions on entry to the territory of certain destinations served.

 

Travel to Israel:

The Israeli authorities have issued provisions restricting the entry of certain passengers into their territory. We invite you to consult the information published on the website of the French Ministry of Foreign Affairs.

 

As a result, ASL Airlines France regrets having to cancel all flights to and from Israel until April 2, 2020 included. Only the flights of March 22, 2020 are maintained.

For the passengers affected by these cancellations, the following commercial policy of ASL Airlines France applies:

  • Possible re-protection free of charge on flights of March 22 to and from Tel Aviv for passengers due to travel on cancelled flights until April 2 included
  • Possible refund without penalty applicable for all flights up to and including April 2, including flights of March 22
  • This commercial policy does not apply for flights beyond April 2, 2020

If you bought your ticket on our website, please send your request to supportclients@aslairlines.com. If you purchased from a travel agency, please contact them directly.

 

Travel to Algeria:

Algerian authorities have temporarily suspended flights between France and Algeria, effective March 17, 2020, until further notice.

As a result, ASL Airlines France regrets having to cancel all flights to and from Algeria until April 5, 2020 inclusive.

For the passengers affected by these cancellations, the following commercial policy of ASL Airlines France applies:

- Full refund, applicable for all flights until April 5 inclusive. If you bought your ticket on our website, please send your request to supportclients@aslairlines.com. If you purchased from a travel agency, please contact them directly.

- For customers who purchased their ticket on ASL Airlines’ website, possible issue of a credit for the full amount of the ticket, usable on all ASL Airlines France flights until October 24, 2020. Please send your request to supportclients@aslairlines.com

For passengers scheduled to travel from April 6, 2020 until April 15, 2020, a flight postponement without change penalty is possible for a trip until June 15, 2020. A fare adjustment is potentially applicable depending on the new date of chosen trip:

- Please send your request exclusively to supportclients@aslairlines.com

- This commercial policy does not apply for flights beyond April 15, 2020 at the moment, but ASL Airlines is closely monitoring the situation.

Travel to any other destination:

We invite you to consult the Advice pages for Travelers, By Destination, on the website of the French Ministry of Foreign Affairs.

To date, no other ASL Airlines France’s scheduled flight is affected by entry restrictions, so flights operate normally, and the tickets’ fare conditions apply in case of a change or a cancellation. We recommend that our passengers take out personal travel insurance.

WAITING TIMES

Due to a very large number of requests during this period, waiting times can be unusually long for handling telephone calls and requests made to customer support. We apologize for the inconvenience and we thank you for your patience and understanding.

TERMINAL 3

All ASL Airlines France flights continue to operate from and to Terminal 3 at Paris-Charles De Gaulle Airport.

In the event of a modification, our Flash Info will be updated and a notification will be sent to all customers for whom we have personal contact, as well as to all travel agencies that have made passenger reservations on our flights.

Special assistance

You need special assistance?

 

If such is the case, please make sure to inform your travel agent* at the time of booking. The agent will provide us with the required informed at least 72 hours prior to departure (96 hours for electrical wheel-chairs with wet-cell batteries). This is the required timeframe to inform airport authorities who will provide you quality service so that you can enjoy your journey with as little inconvenience as possible. If the required information is not provided on time, airport authorities will do their utmost to ensure your well-being but cannot guarantee it.

 

In order to best meet your needs, please check–in at least 90 minutes prior to the scheduled departure time. If you use a wheel-chair, please indicate at the time of your booking:

 

  • The type of wheel-chair (electric powered, manually powered, collapsible/non collapsible)
  • Its weight and full dimensions when collapsed (length x width x height)
  • Type of batteries for battery powered wheel-chairs (wet-cell or dry-cell batteries)

 

Your wheel-chair will be transported free of charge.

 

If you are visually or hearing impaired and you wish to travel with your sightseeing dog, the service animal will be allowed to sit with you in the cabin free of charge (provided customs and sanitary regulations are met). Nonetheless, the service animal will have to be harnessed, muzzled and on a leash.

 

If you are injured and travelling with a cast, please inform ASL Airlines France at least 48h before the flight departure.
Because of pressure onboard, the cast needs to be split (you should ask the hospital or the clinic to do this prior to the flight).
It would help if you were in possession of a medical certificate attesting to its airworthiness.

 

 

*If you purchased your ticket through our website, please contact our company:

. If you purchased your ticket through a travel agent or online, it is to them that you have to address your requests for information, special assistance or complaint.