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CORONAVIRUS COVID 19

Passenger safety and health is ASL Airlines France’s priority. The company is closely monitoring the evolution of restrictions on entry to the territory of certain destinations served.

 

Travel to Israel:

The Israeli authorities have issued provisions restricting the entry of certain passengers into their territory. We invite you to consult the information published on the website of the French Ministry of Foreign Affairs.

 

As a result, ASL Airlines France regrets having to cancel all flights to and from Israel until April 2, 2020 included. Only the flights of March 22, 2020 are maintained.

For the passengers affected by these cancellations, the following commercial policy of ASL Airlines France applies:

  • Possible re-protection free of charge on flights of March 22 to and from Tel Aviv for passengers due to travel on cancelled flights until April 2 included
  • Possible refund without penalty applicable for all flights up to and including April 2, including flights of March 22
  • This commercial policy does not apply for flights beyond April 2, 2020

If you bought your ticket on our website, please send your request to supportclients@aslairlines.com. If you purchased from a travel agency, please contact them directly.

 

Travel to Algeria:

Algerian authorities have temporarily suspended flights between France and Algeria, effective March 17, 2020, until further notice.

As a result, ASL Airlines France regrets having to cancel all flights to and from Algeria until April 5, 2020 inclusive.

For the passengers affected by these cancellations, the following commercial policy of ASL Airlines France applies:

- Full refund, applicable for all flights until April 5 inclusive. If you bought your ticket on our website, please send your request to supportclients@aslairlines.com. If you purchased from a travel agency, please contact them directly.

- For customers who purchased their ticket on ASL Airlines’ website, possible issue of a credit for the full amount of the ticket, usable on all ASL Airlines France flights until October 24, 2020. Please send your request to supportclients@aslairlines.com

For passengers scheduled to travel from April 6, 2020 until April 15, 2020, a flight postponement without change penalty is possible for a trip until June 15, 2020. A fare adjustment is potentially applicable depending on the new date of chosen trip:

- Please send your request exclusively to supportclients@aslairlines.com

- This commercial policy does not apply for flights beyond April 15, 2020 at the moment, but ASL Airlines is closely monitoring the situation.

Travel to any other destination:

We invite you to consult the Advice pages for Travelers, By Destination, on the website of the French Ministry of Foreign Affairs.

To date, no other ASL Airlines France’s scheduled flight is affected by entry restrictions, so flights operate normally, and the tickets’ fare conditions apply in case of a change or a cancellation. We recommend that our passengers take out personal travel insurance.

WAITING TIMES

Due to a very large number of requests during this period, waiting times can be unusually long for handling telephone calls and requests made to customer support. We apologize for the inconvenience and we thank you for your patience and understanding.

TERMINAL 3

All ASL Airlines France flights continue to operate from and to Terminal 3 at Paris-Charles De Gaulle Airport.

In the event of a modification, our Flash Info will be updated and a notification will be sent to all customers for whom we have personal contact, as well as to all travel agencies that have made passenger reservations on our flights.

In flight rules


electroniqueUse of electrical and electronic equipment

For your safety, the use of electrical and electronic equipment is restricted because of interferences emitted by the navigation system of the device.

 

 

 

 

 

You can use the following devices on board, except during takeoff and landing:

 

  • Portable PC and notebook
  • Mobile phone and smartphone in airplane mode
  • Digital tablet in airplane mode
  • CD Player
  • MP3 Player
  • DVD Player
  • Handheld game console
  • Digital Camera
  • Camcorder
  • Organizer
  • Digital voice recorder

 

 

Devices that may NOT be used at any time on-board the aircraft (whether in flight or on the ground):

 

  • Transmitters
  • Radios
  • Bluetooth equipment and remote controls

 

In case of any doubt on the use of an electronic device on board the aircraft, please ask permission from the crew before using it during the flight.


boissonsAlcohol consumption on-board

You are not allowed to consume alcohol on- board an aircraft that is not served by the air operator.

 

If you bought alcoholic beverages at an airport duty free shop, you may carry the bottle on board but the bottle must remain hermetically closed throughout the flight.

 


fumerSmoking forbidden on-board

In compliance with existing regulations, smoking is strictly forbidden on board our flights.

Our aircraft is equipped with smoke detectors that ensure full compliance with existing regulations. Infractions will be severely punished by law.

 


Unruly passengers

The airline industry is changing and the number of passengers travelling worldwide is constantly growing. This has led to a sharp increase in disruptive behaviours aboard the aircrafts over the past few years.

In addition to the inconvenience caused to both passengers and crew members,  those behaviours might threaten the safety of a flight. In order to perform your flight in a safe environnement, ASL Airlines France applies a zero tolerance Policy towards unruly  passengers who fail the rules of conduct or to follow the instructions of crew members, thereby disturbing good order and discipline on board aircraft.

 

https://www.ecologique-solidaire.gouv.fr/sites/default/files/Affiche_interdictions_web.pdf