You are about to travel with our Company? Here are a few tips to make your trip most pleasurable…
The authorization to leave French territory for minors
Regulation governing the authorization to leave French territory (permit to travel) for minors was re-established by decree on 2 November, 2016. This concerns minors residing in France, regardless of their nationality, and will enter into force on 15 January, 2017. For more information, please click on our page “children“.
Online check-in is not available on our website. We strongly recommend that you check-in at least two hours before departure time for charter flights and three hours before departure time for scheduled flights (flights to/from Morocco, Algeria, Tunisia, Israel). Check-in counters/luggage registration close 60 minutes before scheduled departure time. If you are late, you won’t be able to board.
In order to check-in, make sure you have your ticket, your valid photo ID and, if required, a visa (check country of destination). Please check with your travel agent* for further information.
At boarding, you will present both your boarding card and valid photo ID. If you are unable to produce a valid photo ID, we will be compelled to deny boarding.
Your travel agent will inform you of any changes regarding your scheduled flight departure time. Nevertheless, we advise you to check with your travel agent, prior to travel, if the scheduled departure on your ticket has been modified.
All our flights departing from Paris leave from the Roissy-Charles De Gaulle – Terminal 2B.
Change of terminal: our flight operations have been transferred to Terminal 2B since June 8th.
Following a prefectural decision, passengers from Algeria will arrive at Terminal 2C and will be subject to a health check upon arrival.
CDG Airport – Terminal 2 useful Information
You will find all useful information to get to Terminal 2 at Roissy-Charles de Gaulle airport on the Aéroports de Paris website.
You can also find the different routes possible between your hotel and the airport terminal at Roissy on the website of the Tourism Office of Roissy.
. If you purchased your ticket through a travel agent or online, it is to them that you have to address your requests for information, special assistance or complaint.