×

CORONAVIRUS COVID 19

Passenger safety and health is ASL Airlines France’s priority. The company is closely monitoring the evolution of restrictions on entry to the territory of certain destinations served.

 

Travel to Israel:

The Israeli authorities have issued provisions restricting the entry of certain passengers into their territory. We invite you to consult the information published on the website of the French Ministry of Foreign Affairs.

 

As a result, ASL Airlines France regrets having to cancel all flights to and from Israel until April 2, 2020 included. Only the flights of March 22, 2020 are maintained.

For the passengers affected by these cancellations, the following commercial policy of ASL Airlines France applies:

  • Possible re-protection free of charge on flights of March 22 to and from Tel Aviv for passengers due to travel on cancelled flights until April 2 included
  • Possible refund without penalty applicable for all flights up to and including April 2, including flights of March 22
  • This commercial policy does not apply for flights beyond April 2, 2020

If you bought your ticket on our website, please send your request to supportclients@aslairlines.com. If you purchased from a travel agency, please contact them directly.

 

Travel to Algeria:

Algerian authorities have temporarily suspended flights between France and Algeria, effective March 17, 2020, until further notice.

As a result, ASL Airlines France regrets having to cancel all flights to and from Algeria until April 5, 2020 inclusive.

For the passengers affected by these cancellations, the following commercial policy of ASL Airlines France applies:

- Full refund, applicable for all flights until April 5 inclusive. If you bought your ticket on our website, please send your request to supportclients@aslairlines.com. If you purchased from a travel agency, please contact them directly.

- For customers who purchased their ticket on ASL Airlines’ website, possible issue of a credit for the full amount of the ticket, usable on all ASL Airlines France flights until October 24, 2020. Please send your request to supportclients@aslairlines.com

For passengers scheduled to travel from April 6, 2020 until April 15, 2020, a flight postponement without change penalty is possible for a trip until June 15, 2020. A fare adjustment is potentially applicable depending on the new date of chosen trip:

- Please send your request exclusively to supportclients@aslairlines.com

- This commercial policy does not apply for flights beyond April 15, 2020 at the moment, but ASL Airlines is closely monitoring the situation.

Travel to any other destination:

We invite you to consult the Advice pages for Travelers, By Destination, on the website of the French Ministry of Foreign Affairs.

To date, no other ASL Airlines France’s scheduled flight is affected by entry restrictions, so flights operate normally, and the tickets’ fare conditions apply in case of a change or a cancellation. We recommend that our passengers take out personal travel insurance.

WAITING TIMES

Due to a very large number of requests during this period, waiting times can be unusually long for handling telephone calls and requests made to customer support. We apologize for the inconvenience and we thank you for your patience and understanding.

TERMINAL 3

All ASL Airlines France flights continue to operate from and to Terminal 3 at Paris-Charles De Gaulle Airport.

In the event of a modification, our Flash Info will be updated and a notification will be sent to all customers for whom we have personal contact, as well as to all travel agencies that have made passenger reservations on our flights.

Passengers Infos

 

> Conditions of travel

> Health measures

 

All ASL Airlines flights, from Paris Roissy Charles De Gaulle airport, are operated from Terminal 3.

 

Arrival at Terminal 3: no connection will be possible.

 

Due to the mandatory travel document check-in at the airport, online check-in is not available.

We advise our passengers to arrive at least 3 hours before the flight departure.


CONDITIONS OF TRAVEL

ALGERIA

Following the request of the Algerian civil aviation authorities, some flights to and from Algeria have been modified.

Below is the complete schedule of the changes made:

 

 

We would also like to inform you that the modification of your schedule is not our fault and cannot be the object of a claim for compensation.

We apologise for any inconvenience caused.

For more information about our commercial policy, please contact our agents at supportclients@aslairlines.com (answers within 72 hours from the date of receipt of your request) or by telephone:

0825 825 849 from France or,
+213(0) 550 10 10 28/29/39 from Algeria.

 

Algeria is classified as an “orange” zone.

We invite our passengers to take note of the entry conditions according to their country of arrival.

 

Please note:

The recovery certificate is not a valid document to travel to Algeria and to entry into France from a country classified as an “orange” zone.

  Conditions of entry to France
      (link https://bit.ly/3vSWoVH)


Vaccinated passengers:

 

    • Proof of complete vaccination (vaccines recognized by the EMA: Pfizer/Comirnaty, Moderna, AstraZeneca/Vaxzevria/Covishield, Janssen.)
    • No compelling reason required
    • No 7-day isolation on arrival

Please note: we consider a passenger vaccinated with Sinovac to have a complete vaccination regimen if he/she has received 2 doses of Sinovac plus an additional dose of a messenger RNA vaccine (Pfizer or Moderna) for at least 7 days.

Unvaccinated passengers:

    • Present a compelling reason (list of reasons available at https://www.gouvernement.fr/)
    • Presentation of a negative PCR test less than 72 hours old or a negative antigenic test less than 48 hours old before departure (mandatory for all passengers over 11 years old)
    • Mandatory isolation if a test performed upon arrival is positive.

 

All passengers must bring all the required documents to the boarding, which are

 

 

Conditions of entry into Algeria
    (link: https://bit.ly/3vHIbe0)

 

Vaccinated passengers:

 

    • Present a Covid-19 vaccination passport less than 9 months old (mandatory).


Unvaccinated passengers: 

 

    • Present the result of a negative PCR test less than 72 hours old (mandatory for all passengers from 11 years old)

 

Passengers who do not comply with these conditions will be refused check-in.

 


MOROCCO

Morocco is classified as a “green” zone.

We invite our passengers to take note of the entry conditions according to their country of arrival.

⇒ Conditions of entry into France

Entry into France from Morocco (green country) is conditioned by the respect of the following points:

1. Traffic regime: There are no restrictions on entry into metropolitan France from Morocco. No compelling reason is required for travelers to France.

2. Health control measures:

  • No negative test is required at departure for travelers who have been vaccinated according to European regulations. These travelers must present proof of this vaccination to the airline and to the border control authorities. List of vaccines authorized for entry into France here.
  • Non-vaccinated travelers must present to the airline and border control authorities the negative result of a PCR test less than 72 hours or an antigenic test less than 48 hours before departure, or a certificate of recovery (positive result of a PCR or antigenic test performed more than eleven days and less than six months before. This certificate is only valid for six months from the date of the examination or test).
  • No measures (tests, isolation) are in effect upon arrival in metropolitan France.
  • Children under the age of 12 are exempt from these formalities.

3. Admission to the stay : Travelers must be in possession of documents attesting to the regularity of their stay within the Schengen area. Travelers must present at the border all the documents usually required:

  • In case of short stay (less than 90 days): proof of resources and accommodation, short stay visa if their nationality is subject to it.
  • If they plan to settle in France: long-stay visa.
  • In case of residence in France: residence permit.

⇒ Conditions of entry into Morocco

The entry on the Moroccan territory is conditioned by the obligation to:

  • Present a valid vaccination pass (the European vaccination pass is recognized in Morocco) or the negative result of a PCR test less than 72 hours before boarding (click here to see the details.)
  • Download and fill in the passenger health form before the trip.

Passengers who do not respect these conditions will be refused at check-in.

 


HEALTH MEASURES

 

On board

 

Wearing a mask is no longer mandatory on board, but it remains a recommendation of the health authorities for the most fragile people.

If wearing a mask is required in one of the countries we serve, we thank our passengers for making the necessary arrangements to comply with the regulations of that country.

 

Air filtering: all our devices are fitted with HEPA (high efficiency particulate air) filters. Filters allow the cabin air to be recycled by retaining at least 99.97% of particles with a diameter greater than or equal to 0.3 microns. These filters are also used in hospital operating rooms. The reliability of the filters is regularly tested by the manufacturer Boeing. Cabin air is recycled every 2’.

 

Disinfection: our devices are disinfected everyday thanks to the distribution of a virucide produced by a specialized company; the product is odourless and safe for people with asthma or skin disease for instance.