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CORONAVIRUS COVID 19

Passenger safety and health is ASL Airlines France’s priority. The company is closely monitoring the evolution of restrictions on entry to the territory of certain destinations served.

 

Travel to Israel:

The Israeli authorities have issued provisions restricting the entry of certain passengers into their territory. We invite you to consult the information published on the website of the French Ministry of Foreign Affairs.

 

As a result, ASL Airlines France regrets having to cancel all flights to and from Israel until April 2, 2020 included. Only the flights of March 22, 2020 are maintained.

For the passengers affected by these cancellations, the following commercial policy of ASL Airlines France applies:

  • Possible re-protection free of charge on flights of March 22 to and from Tel Aviv for passengers due to travel on cancelled flights until April 2 included
  • Possible refund without penalty applicable for all flights up to and including April 2, including flights of March 22
  • This commercial policy does not apply for flights beyond April 2, 2020

If you bought your ticket on our website, please send your request to supportclients@aslairlines.com. If you purchased from a travel agency, please contact them directly.

 

Travel to Algeria:

Algerian authorities have temporarily suspended flights between France and Algeria, effective March 17, 2020, until further notice.

As a result, ASL Airlines France regrets having to cancel all flights to and from Algeria until April 5, 2020 inclusive.

For the passengers affected by these cancellations, the following commercial policy of ASL Airlines France applies:

- Full refund, applicable for all flights until April 5 inclusive. If you bought your ticket on our website, please send your request to supportclients@aslairlines.com. If you purchased from a travel agency, please contact them directly.

- For customers who purchased their ticket on ASL Airlines’ website, possible issue of a credit for the full amount of the ticket, usable on all ASL Airlines France flights until October 24, 2020. Please send your request to supportclients@aslairlines.com

For passengers scheduled to travel from April 6, 2020 until April 15, 2020, a flight postponement without change penalty is possible for a trip until June 15, 2020. A fare adjustment is potentially applicable depending on the new date of chosen trip:

- Please send your request exclusively to supportclients@aslairlines.com

- This commercial policy does not apply for flights beyond April 15, 2020 at the moment, but ASL Airlines is closely monitoring the situation.

Travel to any other destination:

We invite you to consult the Advice pages for Travelers, By Destination, on the website of the French Ministry of Foreign Affairs.

To date, no other ASL Airlines France’s scheduled flight is affected by entry restrictions, so flights operate normally, and the tickets’ fare conditions apply in case of a change or a cancellation. We recommend that our passengers take out personal travel insurance.

WAITING TIMES

Due to a very large number of requests during this period, waiting times can be unusually long for handling telephone calls and requests made to customer support. We apologize for the inconvenience and we thank you for your patience and understanding.

TERMINAL 3

All ASL Airlines France flights continue to operate from and to Terminal 3 at Paris-Charles De Gaulle Airport.

In the event of a modification, our Flash Info will be updated and a notification will be sent to all customers for whom we have personal contact, as well as to all travel agencies that have made passenger reservations on our flights.

Imprimer  
06/18/19

ASL Airlines France lance son service de paiement fractionné par carte bancaire

Paiement 3X_v4_billet_HD

ASL Airlines France élargit sa gamme de services et met en place le paiement fractionné en partenariat avec Cetelem, filiale de la banque BNP Paribas.
Ce nouveau service, à l’instar des autres services proposés par la compagnie a pour objectif de faciliter le voyage dès sa préparation en amont du vol. Il propose un paiement en trois fois par carte bancaire pour des financements, allant de 90€ à 1 500€, d’achats de billets d’avion et de prestations payantes effectués jusqu’à trente jours avant le départ.

 

Cette facilité de paiement fractionné par Carte Bancaire offre un moyen de paiement en ligne simple, rapide et sécurisé. Il peut être effectué au moyen de différentes cartes bancaires : Visa Mastercard (hors cartes prépayées et e-CB) et toutes les cartes à autorisations systématiques.
Le coût du crédit qui représente 1.4% du montant des achats, est plafonné à 9 €.

 

Le service est disponible dès aujourd’hui sur le site internet de la compagnie www.aslairlines.fr

 

Des tarifs flexibles pour une offre à la carte

 

ASL Airlines France a mis en place une offre tarifaire flexible pour s’adapter au plus près des besoins de déplacements de ses clients en fonction du type de voyage choisi : famille, tourisme ou affaires. Cette offre tarifaire permet de proposer trois tarifs adaptés et compétitifs : basic, standard, flex.

 

Tous les tarifs comprennent un bagage de 10 kg en cabine et un accès au système de divertissement à bord qui propose une sélection de film, de jeux et de magazines.

 

Vols en aller simple ou en aller-retour, avec ou sans bagages enregistrés, modifiables ou non, remboursables ou non, toutes ces différentes options sont disponibles et peuvent se combiner entre elles, ce qui offre par exemple la possibilité, sur un aller-retour, de réserver un trajet dans une classe tarifaire et l’autre trajet dans une classe tarifaire différente.

 

Le programme été 2019 de vols réguliers

 

ASL Airlines France desservira dix lignes régulières pendant la saison été 2019 dont deux nouvelles lignes* : Paris-CDG/Belgrade* ; Paris-CDG/Tunis* ; Paris-CDG/Oujda ; Paris-CDG/Bastia ; Strasbourg/Oujda ; Bastia/Oujda ; Bordeaux/Oran ; Perpignan/Oran ainsi que Paris-CDG/Tel Aviv et Paris-CDG/Alger qui sont assurées à l’année.