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Luggage disputes
Damaged baggage / Missing contents
If you notice any damage to your baggage, or if any part of its contents is missing, please report it immediately to Baggage Services at the airport on arrival, who will issue you with a Property Ir regularity Report and explain the procedure to follow.
If, for any reason, you were unable to complete this form on site upon arrival, you have 7 days to submit your claim in writing to our Baggage Department. Keep your original boarding pass and the baggage tag.
If you have luggage insurance, be sure to declare your claim to your insurance company.
If you wish to file your claim online: click on Go to the declaration form
You can also write to us at the following address:
ASL AIRLINES FRANCE – AMICIO Hauts de France
4 rue de l’Isle
80100 ABBEVILLE
Delayed / Lost baggage
Before leaving the airport, go to the Baggage Services counter at your arrival airport and fill in the Property Irregularity Report form. This document must be completed on site. It will enable your luggage to be traced so that everything can be done to find it as quickly as possible.
Keep your original boarding pass and baggage tag.
If your baggage has not been found within 5 days, you have 21 days from the date of your arrival to send the original Property Irregularity Report, boarding card, baggage tag and an inventory of everything that has been lost, together with photocopies of all invoices in your possession, to our Baggage Department.
If you have luggage insurance, be sure to declare your claim to your insurance company.
If your baggage has not been located within 5 days of being declared at the airport, we invite you to submit your claim online: click on Go to the declaration form
You can also write to us at the following address:
ASL AIRLINES FRANCE – AMICIO Hauts de France
4 rue de l’Isle
80100 ABBEVILLE
