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CORONAVIRUS COVID 19

Passenger safety and health is ASL Airlines France’s priority. The company is closely monitoring the evolution of restrictions on entry to the territory of certain destinations served.

 

Travel to Israel:

The Israeli authorities have issued provisions restricting the entry of certain passengers into their territory. We invite you to consult the information published on the website of the French Ministry of Foreign Affairs.

 

As a result, ASL Airlines France regrets having to cancel all flights to and from Israel until April 2, 2020 included. Only the flights of March 22, 2020 are maintained.

For the passengers affected by these cancellations, the following commercial policy of ASL Airlines France applies:

  • Possible re-protection free of charge on flights of March 22 to and from Tel Aviv for passengers due to travel on cancelled flights until April 2 included
  • Possible refund without penalty applicable for all flights up to and including April 2, including flights of March 22
  • This commercial policy does not apply for flights beyond April 2, 2020

If you bought your ticket on our website, please send your request to supportclients@aslairlines.com. If you purchased from a travel agency, please contact them directly.

 

Travel to Algeria:

Algerian authorities have temporarily suspended flights between France and Algeria, effective March 17, 2020, until further notice.

As a result, ASL Airlines France regrets having to cancel all flights to and from Algeria until April 5, 2020 inclusive.

For the passengers affected by these cancellations, the following commercial policy of ASL Airlines France applies:

- Full refund, applicable for all flights until April 5 inclusive. If you bought your ticket on our website, please send your request to supportclients@aslairlines.com. If you purchased from a travel agency, please contact them directly.

- For customers who purchased their ticket on ASL Airlines’ website, possible issue of a credit for the full amount of the ticket, usable on all ASL Airlines France flights until October 24, 2020. Please send your request to supportclients@aslairlines.com

For passengers scheduled to travel from April 6, 2020 until April 15, 2020, a flight postponement without change penalty is possible for a trip until June 15, 2020. A fare adjustment is potentially applicable depending on the new date of chosen trip:

- Please send your request exclusively to supportclients@aslairlines.com

- This commercial policy does not apply for flights beyond April 15, 2020 at the moment, but ASL Airlines is closely monitoring the situation.

Travel to any other destination:

We invite you to consult the Advice pages for Travelers, By Destination, on the website of the French Ministry of Foreign Affairs.

To date, no other ASL Airlines France’s scheduled flight is affected by entry restrictions, so flights operate normally, and the tickets’ fare conditions apply in case of a change or a cancellation. We recommend that our passengers take out personal travel insurance.

WAITING TIMES

Due to a very large number of requests during this period, waiting times can be unusually long for handling telephone calls and requests made to customer support. We apologize for the inconvenience and we thank you for your patience and understanding.

TERMINAL 3

All ASL Airlines France flights continue to operate from and to Terminal 3 at Paris-Charles De Gaulle Airport.

In the event of a modification, our Flash Info will be updated and a notification will be sent to all customers for whom we have personal contact, as well as to all travel agencies that have made passenger reservations on our flights.

Special flights

 

Before booking your ticket on www.aslairlines.fr, we thank you for carefully reading the information below.

 

 

> General information                                        > Pricing conditions for the special flights

> Special flights’ program                                   > Passengers on cancelled flights in possession of a credit

> Mandatory procedures for access to special return flights        > Health measures



General information

ASL Airlines France collaborates with the crisis unit of the Ministry of Foreign Affairs in France, as well as the French consular services in Algeria and the algerian autorities, to be able to organize regular special flights from Algeria to France.

 

All the flights that will be on sale on www.aslairlines.fr for a trip until February 28, 2021 included are special flights, which are subject to specific conditions indicated on this page. All flights to and from Algeria on sale for travel from March 1, 2021 are commercial flights, subject to border reopening, and may therefore be cancelled later if the borders have not been reopened.

 

When booking on www.aslairlines.fr, it will be clearly indicated if the flight you have chosen is a special flight.

 

All the teams of ASL Airlines France are mobilized to be able to offer a flight offer in line with the needs and meet customer expectations.


Special flights’ program

ASL Airlines puts several flights for sale on www.aslairlines.fr only:

 

Period: Until February 28

Routes: Algiers-Paris CDG, Annaba-Paris CDG, Bejaïa-Paris CDG, Algiers-Lyon


Mandatory procedures for access to special return flights

Passengers going to France from Algeria are invited to click on the following link to obtain the certificate of travel to mainland France from third countries, the declaration on the honor of the absence of symptoms of covid-19 infection and the traceability sheet. These 3 documents are mandatory and must be presented at check-in on the day of departure in order to travel on these special flights.

 

The health and safety of our passengers is our priority. We invite you to familiarize yourself with all the health measures taken by ASL Airlines France, including, among others the entry into force since July 10, 2020 (Decree 2020-860) of the compulsory wearing of the surgical mask on board for passengers from 11 years old. Any other type of mask is not accepted. As the company does not provide a mask, remember to bring a sufficient quantity of surgical masks, in order to be able to replace it every 4 hours, upon entering the terminal, on board and until the arrival at destination. In the absence of a surgical mask, boarding will be refused.

 

 

As from 11 November 2020, passengers over 11 years of age coming from Algeria and wishing to enter French territory by public air transport, whatever their nationality or status, will be required to present the result of a negative virological screening test or biological examination not concluding contamination by covid-19 (PCR test), carried out less than 72 hours before the flight, before boarding. Without this negative PCR test, boarding will not be permitted.

 

 

Carry out your Covid-19 test in Algeria with our partner VFS Global

 

Passengers departing from Algiers and its surroundings: we offer you to carry out your PCR test with our partner, the company VFS Global. This service is available in Algiers and its surroundings (Algiers, Blida, Boumerdes and Tipaza) and works only by appointment. The test can be carried out at the laboratory in Algiers or “à l’endroit de mon choix” (home or office) in the following wilayas: Algiers, Blida, Boumerdes and Tipaza. Please note that the service “A l’endroit de mon choix” will soon be extended to other wilayas. This service is offered in partnership with a laboratory approved and certified by the Ministry of Health and accredited by the Pasteur Institute.

 

For more information or to make an appointment, please click here.

 

For any request or complaint, please contact our partner VFS Global: By email at covidtest.algeria@vfsglobal.com or by phone at +213 21 99 88 21.

 

Arrivals at Lyon Saint Exupéry airport

Flights from Algeria to Lyon Saint-Exupéry are subject to passing through the Screening Centre (COVID) following the prefectural decree in force.
This screening centre is in a “Non Freely Accessible Public Zone”.
The boarding rooms are in a “Regulated Access Security Zone” (mandatory screening inspection).
Consequently, passengers are obliged to go to the screening centre and follow the exit route. There is no possible link from there to a boarding lounge. It is not possible to make a transit while remaining in the restricted area in this context”.

 


Pricing conditions for the special flights

Due to the measures imposed on air carriers for the organization of these special flights, namely:

 

  • The France-Algeria routes which is not marketable
  • The middle seat of each 3-seat row will be let vacant (according the loading of the flight)

 

ASL Airlines will apply a fare from €280 inclusive of tax for all flights from Algiers to Paris CDG and Lyon, as well as for flights from Annaba and Béjaïa to Paris CDG.

 

Pricing conditions:

 

  • Ticket cannot be changed
  • Non-refundable ticket
  • Non-transferable ticket
  • Tariff applicable to all adult passengers and children from 2 years old
  • For babies (less than two years old), the rate applied will be 10%
  • Tickets only for sale on www.aslairlines.fr with payment by bank card or at our point of sale in Algiers or at a stopover (information on +213 (0)21 67 78 59/60/66, price of a local call, Sunday to Thursday from 9:00 am to 6:00 pm and Saturday from 9:00 am to 5:00 pm).
  • 1 hold baggage of 23 kg included
  • 1 single cabin baggage authorized of 10 kilos

Passengers on cancelled flights in possession of a credit

The passengers:

 

  • Fulfilling the regulatory conditions for returning to France
  • Who had their flight cancelled during this period
  • Having contacted customer support to benefit from a credit and not yet received it

 

are invited to reserve their ticket on www.aslairlines.fr and make themselves known to the company to benefit from the reimbursement of this credit. When requesting reimbursement to supportclients@aslairlines.com, please provide your old reservation number and the reservation number for your return flight so that our customer support can process your request as soon as possible.