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CORONAVIRUS COVID 19

Passenger safety and health is ASL Airlines France’s priority. The company is closely monitoring the evolution of restrictions on entry to the territory of certain destinations served.

 

Travel to Israel:

The Israeli authorities have issued provisions restricting the entry of certain passengers into their territory. We invite you to consult the information published on the website of the French Ministry of Foreign Affairs.

 

As a result, ASL Airlines France regrets having to cancel all flights to and from Israel until April 2, 2020 included. Only the flights of March 22, 2020 are maintained.

For the passengers affected by these cancellations, the following commercial policy of ASL Airlines France applies:

  • Possible re-protection free of charge on flights of March 22 to and from Tel Aviv for passengers due to travel on cancelled flights until April 2 included
  • Possible refund without penalty applicable for all flights up to and including April 2, including flights of March 22
  • This commercial policy does not apply for flights beyond April 2, 2020

If you bought your ticket on our website, please send your request to supportclients@aslairlines.com. If you purchased from a travel agency, please contact them directly.

 

Travel to Algeria:

Algerian authorities have temporarily suspended flights between France and Algeria, effective March 17, 2020, until further notice.

As a result, ASL Airlines France regrets having to cancel all flights to and from Algeria until April 5, 2020 inclusive.

For the passengers affected by these cancellations, the following commercial policy of ASL Airlines France applies:

- Full refund, applicable for all flights until April 5 inclusive. If you bought your ticket on our website, please send your request to supportclients@aslairlines.com. If you purchased from a travel agency, please contact them directly.

- For customers who purchased their ticket on ASL Airlines’ website, possible issue of a credit for the full amount of the ticket, usable on all ASL Airlines France flights until October 24, 2020. Please send your request to supportclients@aslairlines.com

For passengers scheduled to travel from April 6, 2020 until April 15, 2020, a flight postponement without change penalty is possible for a trip until June 15, 2020. A fare adjustment is potentially applicable depending on the new date of chosen trip:

- Please send your request exclusively to supportclients@aslairlines.com

- This commercial policy does not apply for flights beyond April 15, 2020 at the moment, but ASL Airlines is closely monitoring the situation.

Travel to any other destination:

We invite you to consult the Advice pages for Travelers, By Destination, on the website of the French Ministry of Foreign Affairs.

To date, no other ASL Airlines France’s scheduled flight is affected by entry restrictions, so flights operate normally, and the tickets’ fare conditions apply in case of a change or a cancellation. We recommend that our passengers take out personal travel insurance.

WAITING TIMES

Due to a very large number of requests during this period, waiting times can be unusually long for handling telephone calls and requests made to customer support. We apologize for the inconvenience and we thank you for your patience and understanding.

TERMINAL 3

All ASL Airlines France flights continue to operate from and to Terminal 3 at Paris-Charles De Gaulle Airport.

In the event of a modification, our Flash Info will be updated and a notification will be sent to all customers for whom we have personal contact, as well as to all travel agencies that have made passenger reservations on our flights.

Special flights

Special flights

 

Before booking your ticket on www.aslairlines.fr, we thank you for carefully reading the information below.

 

 

> General information                                       > Pricing conditions for the special flights

> Special flights’ program                                 > Passengers on cancelled flights in possession of a credit

> Regulation for access to the special flights   > Health measures


General information

ASL Airlines France collaborates with the crisis unit of the Ministry of Foreign Affairs in France, as well as the French consular services in Algeria and the algerian autorities, to be able to organize regular special flights from Algeria to France.

 

The company is starting to set up flights for sale on www.aslairlines.fr and we will keep you informed on this page of the progress of the future flight program.

 

All the flights that will be on sale on www.aslairlines.fr for a trip until June 8, 2020 included are special flights, which are subject to specific conditions indicated on this page. All flights on sale for travel from June 20, 2020 are commercial flights, subject to border reopening, and may therefore be cancelled later if the borders have not been reopened.

 

When booking on www.aslairlines.fr, it will be clearly indicated if the flight you have chosen is a special flight.

 

All the teams of ASL Airlines France are mobilized to be able to offer a flight offer in line with the needs and meet customer expectations.

 


Special flights’ program

On 26th May, ASL Airlines will put several flights for sale on www.aslairlines.fr only:

 

Periode: from 1 to 8 June

Routes: Algiers-Paris, Algiers-Lyon, Bejaïa-Paris, Annaba-Paris

 


Regulation for access to the special flights

This special flights are subject to various conditions imposed for entry into France, namely:

 

  • Possess the nationality of one of the Member States of the European area or hold a long stay permit for France
  • Present the derogatory international travel certificate upon arrival in France

> Travel certificate

  • Complete the certificate on the honor of absence of symptoms of covid-19

> Honor attestation

If these conditions are not met, the company will be forced to refuse boarding and cancel the flight ticket. Only airport taxes can be refunded.

 

When arriving at the airport for the special flights from 1 to 8 June, please present your travel document. Anyone who does not present a plane ticket might be refused entry to the airport.

 


Pricing conditions for the special flights

Due to the measures imposed on air carriers for the organization of these special flights, namely:

 

  • The France-Algeria routes which is not marketable
  • Cabin with blocked middle seats

ASL Airlines will apply a single fare of € 390 including tax for flights to Paris and € 340 including tax for flights to french province.

 

Pricing conditions:

 

  • Ticket cannot be changed
  • Non-refundable ticket
  • Tariff applicable to all adult passengers and children from 2 years old
  • For babies (less than two years old), the rate applied will be 10%
  • Tickets only for sale on www.aslairlines.fr with payment by bank card
  • 1 hold baggage of 23 kg included
  • 1 single cabin baggage authorized of 10 kilos

 

 

Passengers on cancelled flights in possession of a credit

 

The passengers:

 

  • Fulfilling the regulatory conditions for returning to France
  • Who had their flight cancelled during this period
  • Having contacted customer support to benefit from a credit and not yet received it

 

are invited to reserve their ticket on www.aslairlines.fr and make themselves known to the company to benefit from the reimbursement of this credit. When requesting reimbursement to supportclients@aslairlines.fr, please provide your old reservation number and the reservation number for your return flight so that our customer support can process your request as soon as possible.