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CORONAVIRUS COVID 19

Passenger safety and health is ASL Airlines France’s priority. The company is closely monitoring the evolution of restrictions on entry to the territory of certain destinations served.

 

Travel to Israel:

The Israeli authorities have issued provisions restricting the entry of certain passengers into their territory. We invite you to consult the information published on the website of the French Ministry of Foreign Affairs.

 

As a result, ASL Airlines France regrets having to cancel all flights to and from Israel until April 2, 2020 included. Only the flights of March 22, 2020 are maintained.

For the passengers affected by these cancellations, the following commercial policy of ASL Airlines France applies:

  • Possible re-protection free of charge on flights of March 22 to and from Tel Aviv for passengers due to travel on cancelled flights until April 2 included
  • Possible refund without penalty applicable for all flights up to and including April 2, including flights of March 22
  • This commercial policy does not apply for flights beyond April 2, 2020

If you bought your ticket on our website, please send your request to supportclients@aslairlines.com. If you purchased from a travel agency, please contact them directly.

 

Travel to Algeria:

Algerian authorities have temporarily suspended flights between France and Algeria, effective March 17, 2020, until further notice.

As a result, ASL Airlines France regrets having to cancel all flights to and from Algeria until April 5, 2020 inclusive.

For the passengers affected by these cancellations, the following commercial policy of ASL Airlines France applies:

- Full refund, applicable for all flights until April 5 inclusive. If you bought your ticket on our website, please send your request to supportclients@aslairlines.com. If you purchased from a travel agency, please contact them directly.

- For customers who purchased their ticket on ASL Airlines’ website, possible issue of a credit for the full amount of the ticket, usable on all ASL Airlines France flights until October 24, 2020. Please send your request to supportclients@aslairlines.com

For passengers scheduled to travel from April 6, 2020 until April 15, 2020, a flight postponement without change penalty is possible for a trip until June 15, 2020. A fare adjustment is potentially applicable depending on the new date of chosen trip:

- Please send your request exclusively to supportclients@aslairlines.com

- This commercial policy does not apply for flights beyond April 15, 2020 at the moment, but ASL Airlines is closely monitoring the situation.

Travel to any other destination:

We invite you to consult the Advice pages for Travelers, By Destination, on the website of the French Ministry of Foreign Affairs.

To date, no other ASL Airlines France’s scheduled flight is affected by entry restrictions, so flights operate normally, and the tickets’ fare conditions apply in case of a change or a cancellation. We recommend that our passengers take out personal travel insurance.

WAITING TIMES

Due to a very large number of requests during this period, waiting times can be unusually long for handling telephone calls and requests made to customer support. We apologize for the inconvenience and we thank you for your patience and understanding.

TERMINAL 3

All ASL Airlines France flights continue to operate from and to Terminal 3 at Paris-Charles De Gaulle Airport.

In the event of a modification, our Flash Info will be updated and a notification will be sent to all customers for whom we have personal contact, as well as to all travel agencies that have made passenger reservations on our flights.

Flights to Algeria

Baie d’Alger

 

Before booking your ticket on www.aslairlines.fr, please read the following information carefully.

 

> General information

> Entry conditions 

> Airport informations

 


GENERAL INFORMATION

 

The French and Algerian authorities have authorized the gradual resumption of commercial flights between France and Algeria.

 

All flights are on sale on www.aslairlines.fr and in travel agencies: Paris CDG – Algiers – Paris CDG / Lyon – Algiers – Lyon / Lille – Algiers – Lille / Bejaia – Paris CDG / Annaba – Paris CDG.

 

Basic fare
  • hangeable with fees + possible fare difference.
  • Non-refundable.
  • No hold baggage included.

 

Basic Plus fare
  • Changeable without fees (except possible fare difference) until 48 hours before flight.
  • From 48 hours to 1 hour: €40 + possible fare difference.
  • Refundable with fees before flight, non-refundable after flight.
  • 23kg hold baggage* included.

*10kg cabin baggage included for all fares.

 


ENTRY CONDITIONS

 

 

Take your Covid-19 test in Algeria with our partner VFS Global

 

 

Passengers departing from Algiers and the surrounding area: we offer you the possibility of carrying out your PCR test with our partner, the company VFS Global. This service is available in Algiers and its surroundings and works only by appointment.

 

 The test can be performed at the laboratory in Algiers located near the Houari Boumediene International Airport or with the possibility of a “Premium Salon” option or “at the location of my choice” (home or office) with guaranteed results in less than 24 hours (in 3 hours if you choose the Premium Salon option).

 

 This service is offered in partnership with a laboratory approved and certified by the Ministry of Health and accredited by the Pasteur Institute. For more information or to make an appointment, please click here.

 

For any request or complaint, please contact our partner VFS Global: by email at covidtest.algeria@vfsglobal.com or by phone at +213 21 99 88 21.

 


AIRPORT INFORMATION


Roissy-CDG airport

 

Following a prefectural decision, as of Monday, all passengers arriving from Algeria will disembark at Terminal 2C and will be subject to a health check upon arrival.

 

Lyon Saint-Exupéry Airport

 

The transit zone of Lyon Saint-Exupéry airport is not accessible and no connection is therefore possible for passengers coming from Algeria.