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CORONAVIRUS COVID 19

Passenger safety and health is ASL Airlines France’s priority. The company is closely monitoring the evolution of restrictions on entry to the territory of certain destinations served.

 

Travel to Israel:

The Israeli authorities have issued provisions restricting the entry of certain passengers into their territory. We invite you to consult the information published on the website of the French Ministry of Foreign Affairs.

 

As a result, ASL Airlines France regrets having to cancel all flights to and from Israel until April 2, 2020 included. Only the flights of March 22, 2020 are maintained.

For the passengers affected by these cancellations, the following commercial policy of ASL Airlines France applies:

  • Possible re-protection free of charge on flights of March 22 to and from Tel Aviv for passengers due to travel on cancelled flights until April 2 included
  • Possible refund without penalty applicable for all flights up to and including April 2, including flights of March 22
  • This commercial policy does not apply for flights beyond April 2, 2020

If you bought your ticket on our website, please send your request to supportclients@aslairlines.com. If you purchased from a travel agency, please contact them directly.

 

Travel to Algeria:

Algerian authorities have temporarily suspended flights between France and Algeria, effective March 17, 2020, until further notice.

As a result, ASL Airlines France regrets having to cancel all flights to and from Algeria until April 5, 2020 inclusive.

For the passengers affected by these cancellations, the following commercial policy of ASL Airlines France applies:

- Full refund, applicable for all flights until April 5 inclusive. If you bought your ticket on our website, please send your request to supportclients@aslairlines.com. If you purchased from a travel agency, please contact them directly.

- For customers who purchased their ticket on ASL Airlines’ website, possible issue of a credit for the full amount of the ticket, usable on all ASL Airlines France flights until October 24, 2020. Please send your request to supportclients@aslairlines.com

For passengers scheduled to travel from April 6, 2020 until April 15, 2020, a flight postponement without change penalty is possible for a trip until June 15, 2020. A fare adjustment is potentially applicable depending on the new date of chosen trip:

- Please send your request exclusively to supportclients@aslairlines.com

- This commercial policy does not apply for flights beyond April 15, 2020 at the moment, but ASL Airlines is closely monitoring the situation.

Travel to any other destination:

We invite you to consult the Advice pages for Travelers, By Destination, on the website of the French Ministry of Foreign Affairs.

To date, no other ASL Airlines France’s scheduled flight is affected by entry restrictions, so flights operate normally, and the tickets’ fare conditions apply in case of a change or a cancellation. We recommend that our passengers take out personal travel insurance.

WAITING TIMES

Due to a very large number of requests during this period, waiting times can be unusually long for handling telephone calls and requests made to customer support. We apologize for the inconvenience and we thank you for your patience and understanding.

TERMINAL 3

All ASL Airlines France flights continue to operate from and to Terminal 3 at Paris-Charles De Gaulle Airport.

In the event of a modification, our Flash Info will be updated and a notification will be sent to all customers for whom we have personal contact, as well as to all travel agencies that have made passenger reservations on our flights.

Special flights Algeria

 

Before booking your ticket on www.aslairlines.fr, please read the following information carefully.

 

> General information

> Special flight Schedule

> Mandatory procedures for access to special flights

> Fare conditions for special flights


GENERAL INFORMATION

 

Commercial flights between France and Algeria as from 1 July 2021 are available for sale on our website www.aslairlines.fr, but remain subject to validation by the French and Algerian authorities. In the event of a revision of the flight schedule to and from Algeria, the customers concerned will be informed by email at the latest the day before departure.

 

For information on commercial measures in the event of flight cancellation by the airline, please refer to the ASL Airlines information page.

 

All flights that are on sale on www.aslairlines.fr for travel up to and including 30 June 2021 are so-called special flights.

 

Indeed, the French and Algerian authorities are gradually authorising commercial flights between France and Algeria, which are subject to validation and special conditions. ASL Airlines will inform its customers of the eventual scheduling of special flights from France to Algeria and the conditions of entry into Algeria.

 

In the meantime, the airline continues to operate special return flights from Algeria to France.

 

When you make your reservation on www.aslairlines.fr, it will be clearly indicated whether the flight you have chosen is a special flight.


SPECIAL FLIGHT SCHEDULE

 

ASL Airlines is currently offering several special flights from Algeria to France on www.aslairlines.fr only:

 

Period: Until June 30, 2021

Routes: Algiers-Paris CDG, Annaba-Paris CDG, Bejaïa-Paris CDG, Algiers-Lyon

 

ASL Airlines is currently offering 2 special flights from France to Algeria on www.aslairlines.fr only:

 

Period             24-25 June

Routes            Lyon – Algiers on 24 June 2021

Paris CDG-Alger on 25 June 2021

 

Conditions of entry into Algeria: presentation of a negative PCR test result less than 36 hours old on boarding and on arrival; compulsory confinement for 5 days in a hotel provided for this purpose at the traveller’s expense; PCR test at the end of the confinement, giving rise to an extension of 5 days in the event of a positive result.

 

Please refer to the conditions of entry into the country.


MANDATORY PROCEDURES FOR ACCESS TO SPECIAL FLIGHTS 

 

Passengers travelling to France from Algeria are invited to download the mandatory documents to be presented at check-in on the day of departure to travel on special flights.

 

 

The health and safety of our passengers is our priority. We invite you to take note of all the health measures in force.

 

Lyon Saint-Exupéry Airport

 

In the context of health checks on arrival, the transit zone of Lyon Saint-Exupéry airport is not accessible and no connection is therefore possible for passengers coming from Algeria.

 

Take your Covid-19 test in Algeria with our partner VFS Global

 

Passengers departing from Algiers and the surrounding area: we offer you the possibility of carrying out your PCR test with our partner, the company VFS Global. This service is available in Algiers and its surroundings and works only by appointment.

 

 The test can be performed at the laboratory in Algiers located near the Houari Boumediene International Airport or with the possibility of a “Premium Salon” option or “at the location of my choice” (home or office) with guaranteed results in less than 24 hours (in 3 hours if you choose the Premium Salon option).

 

 This service is offered in partnership with a laboratory approved and certified by the Ministry of Health and accredited by the Pasteur Institute. For more information or to make an appointment, please click here.

 

For any request or complaint, please contact our partner VFS Global: by email at covidtest.algeria@vfsglobal.com or by phone at +213 21 99 88 21.


FARE CONDITIONS FOR SPECIAL FLIGHTS

Return flights from Algeria to France:

 

  • Ticket can be changed up to 1 hour before the flight with a €100 penalty + possible fare adjustment
  • Non-refundable ticket
  • Non-transferable ticket
  • Fare applicable to all adult passengers and with a 20% reduction for children from 2 years old
  • For babies (under 2 years old), the fare will be 10%.
  • Tickets can only be purchased on www.aslairlines.fr with payment by credit card or at our sales point in Algiers or at the port of call (information on +213 (0)21 67 78 59/60/66, price of a local call, from Sunday to Thursday from 9:00 am to 6:00 pm and on Saturday from 9:00 am to 5:00 pm).
  • 1 piece of hold luggage weighing 23 kilos included
  • 1 piece of cabin baggage of 10 kilos

 

Special flights from France to Algeria:

 

  • Non-changeable ticket
  • Non-refundable ticket
  • Non-transferable ticket
  • Fare applicable to all adult passengers and children aged 2 years and over
  • For babies (under 2 years old), the fare will be 10%.
  • Tickets can only be purchased on www.aslairlines.fr with payment by credit card or at our sales point in Algiers or at the port of call (information on +213 (0)21 67 78 59/60/66, price of a local call, from Sunday to Thursday from 9:00 am to 6:00 pm and on Saturday from 9:00 am to 5:00 pm).
  • 1 piece of hold luggage weighing 23 kilos included
  • 1 piece of cabin baggage of 10 kilos