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CORONAVIRUS COVID 19

Passenger safety and health is ASL Airlines France’s priority. The company is closely monitoring the evolution of restrictions on entry to the territory of certain destinations served.

 

Travel to Israel:

The Israeli authorities have issued provisions restricting the entry of certain passengers into their territory. We invite you to consult the information published on the website of the French Ministry of Foreign Affairs.

 

As a result, ASL Airlines France regrets having to cancel all flights to and from Israel until April 2, 2020 included. Only the flights of March 22, 2020 are maintained.

For the passengers affected by these cancellations, the following commercial policy of ASL Airlines France applies:

  • Possible re-protection free of charge on flights of March 22 to and from Tel Aviv for passengers due to travel on cancelled flights until April 2 included
  • Possible refund without penalty applicable for all flights up to and including April 2, including flights of March 22
  • This commercial policy does not apply for flights beyond April 2, 2020

If you bought your ticket on our website, please send your request to supportclients@aslairlines.com. If you purchased from a travel agency, please contact them directly.

 

Travel to Algeria:

Algerian authorities have temporarily suspended flights between France and Algeria, effective March 17, 2020, until further notice.

As a result, ASL Airlines France regrets having to cancel all flights to and from Algeria until April 5, 2020 inclusive.

For the passengers affected by these cancellations, the following commercial policy of ASL Airlines France applies:

- Full refund, applicable for all flights until April 5 inclusive. If you bought your ticket on our website, please send your request to supportclients@aslairlines.com. If you purchased from a travel agency, please contact them directly.

- For customers who purchased their ticket on ASL Airlines’ website, possible issue of a credit for the full amount of the ticket, usable on all ASL Airlines France flights until October 24, 2020. Please send your request to supportclients@aslairlines.com

For passengers scheduled to travel from April 6, 2020 until April 15, 2020, a flight postponement without change penalty is possible for a trip until June 15, 2020. A fare adjustment is potentially applicable depending on the new date of chosen trip:

- Please send your request exclusively to supportclients@aslairlines.com

- This commercial policy does not apply for flights beyond April 15, 2020 at the moment, but ASL Airlines is closely monitoring the situation.

Travel to any other destination:

We invite you to consult the Advice pages for Travelers, By Destination, on the website of the French Ministry of Foreign Affairs.

To date, no other ASL Airlines France’s scheduled flight is affected by entry restrictions, so flights operate normally, and the tickets’ fare conditions apply in case of a change or a cancellation. We recommend that our passengers take out personal travel insurance.

WAITING TIMES

Due to a very large number of requests during this period, waiting times can be unusually long for handling telephone calls and requests made to customer support. We apologize for the inconvenience and we thank you for your patience and understanding.

TERMINAL 3

All ASL Airlines France flights continue to operate from and to Terminal 3 at Paris-Charles De Gaulle Airport.

In the event of a modification, our Flash Info will be updated and a notification will be sent to all customers for whom we have personal contact, as well as to all travel agencies that have made passenger reservations on our flights.

Imprimer  
04/17/19

ASL Airlines France signe un accord de distribution avec SABRE

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ASL Airlines France vient de signer un contrat pour distribuer l’offre de la compagnie via la plateforme SABRE.

 

La compagnie française déjà présente sur Amadeus et Travelport complète sa distribution.

 

La signature du contrat avec SABRE, assure la disponibilité de toute l’offre ASL Airlines France sur les trois principaux GDS. Elle vient ainsi élargir ses capacités de distribution.

 

Les agents de voyage ont désormais accès sur SABRE à tout l’inventaire ainsi qu’à l’intégralité de l’offre tarifaire d’ASL Airlines France, tels qu’ils sont déjà disponibles sur Amadeus et TravelPort à travers Galileo.

Un avantage exclusif pour agents de voyages : avec SABRE ils peuvent, au moment de la réservation proposer à leurs clients sur les vols ASL Airlines France le choix du siège sur le plan cabine, gratuitement, quel que soit le tarif.

 

Des tarifs flexibles pour une offre à la carte
ASL Airlines France a mis en place une offre tarifaire flexible pour s’adapter aux besoins de déplacements de ses clients : famille, tourisme ou affaires. Cette offre tarifaire permet de proposer trois tarifs adaptés et compétitifs en fonction du type de voyage choisi : basic, standard, flex.
Tous les tarifs comprennent un bagage de 10 kg en cabine et un accès au système de divertissement à bord. Celui-ci propose une sélection de film, de jeux et de magazines.
Vols en aller simple ou en aller-retour, avec ou sans bagages enregistrés, modifiables ou non, remboursables ou non ; toutes ces différentes options sont disponibles. Et elles peuvent se combiner entre elles. Ainsi est-il possible de réserver un aller avec un tarif et un retour avec un tarif différent.

 

Le programme été 2019 de vols réguliers

ASL Airlines France desservira dix lignes régulières pendant la saison été 2019 dont deux nouvelles lignes* : Paris-CDG/Belgrade* ; Paris-CDG/Tunis* ; Paris-CDG/Oujda ; Paris-CDG/Bastia ; Strasbourg/Oujda ; Bastia/Oujda ; Bordeaux/Oran ; Perpignan/Oran ainsi que Paris-CDG/Tel Aviv et Paris-CDG/Alger qui sont assurées à l’année.