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CORONAVIRUS COVID 19

Passenger safety and health is ASL Airlines France’s priority. The company is closely monitoring the evolution of restrictions on entry to the territory of certain destinations served.

 

Travel to Israel:

The Israeli authorities have issued provisions restricting the entry of certain passengers into their territory. We invite you to consult the information published on the website of the French Ministry of Foreign Affairs.

 

As a result, ASL Airlines France regrets having to cancel all flights to and from Israel until April 2, 2020 included. Only the flights of March 22, 2020 are maintained.

For the passengers affected by these cancellations, the following commercial policy of ASL Airlines France applies:

  • Possible re-protection free of charge on flights of March 22 to and from Tel Aviv for passengers due to travel on cancelled flights until April 2 included
  • Possible refund without penalty applicable for all flights up to and including April 2, including flights of March 22
  • This commercial policy does not apply for flights beyond April 2, 2020

If you bought your ticket on our website, please send your request to supportclients@aslairlines.com. If you purchased from a travel agency, please contact them directly.

 

Travel to Algeria:

Algerian authorities have temporarily suspended flights between France and Algeria, effective March 17, 2020, until further notice.

As a result, ASL Airlines France regrets having to cancel all flights to and from Algeria until April 5, 2020 inclusive.

For the passengers affected by these cancellations, the following commercial policy of ASL Airlines France applies:

- Full refund, applicable for all flights until April 5 inclusive. If you bought your ticket on our website, please send your request to supportclients@aslairlines.com. If you purchased from a travel agency, please contact them directly.

- For customers who purchased their ticket on ASL Airlines’ website, possible issue of a credit for the full amount of the ticket, usable on all ASL Airlines France flights until October 24, 2020. Please send your request to supportclients@aslairlines.com

For passengers scheduled to travel from April 6, 2020 until April 15, 2020, a flight postponement without change penalty is possible for a trip until June 15, 2020. A fare adjustment is potentially applicable depending on the new date of chosen trip:

- Please send your request exclusively to supportclients@aslairlines.com

- This commercial policy does not apply for flights beyond April 15, 2020 at the moment, but ASL Airlines is closely monitoring the situation.

Travel to any other destination:

We invite you to consult the Advice pages for Travelers, By Destination, on the website of the French Ministry of Foreign Affairs.

To date, no other ASL Airlines France’s scheduled flight is affected by entry restrictions, so flights operate normally, and the tickets’ fare conditions apply in case of a change or a cancellation. We recommend that our passengers take out personal travel insurance.

WAITING TIMES

Due to a very large number of requests during this period, waiting times can be unusually long for handling telephone calls and requests made to customer support. We apologize for the inconvenience and we thank you for your patience and understanding.

TERMINAL 3

All ASL Airlines France flights continue to operate from and to Terminal 3 at Paris-Charles De Gaulle Airport.

In the event of a modification, our Flash Info will be updated and a notification will be sent to all customers for whom we have personal contact, as well as to all travel agencies that have made passenger reservations on our flights.

Imprimer  
02/11/21

ASL Airlines France est prête pour le redémarrage des vols passagers cet été

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Cet hiver, ASL Airlines France poursuit son programme de vols de retour spéciaux depuis l’Algérie, après avoir adapté la semaine dernière les conditions d’accès règlementaires et sanitaires imposées par les autorités françaises.

Parallèlement, la compagnie se prépare à la réouverture espérée des frontières avec un nouveau programme de vols réguliers pour la saison été 2021.

 

Détail du programme des vols réguliers ASL Airlines France de la saison été 2021 :

 

Vers l’Algérie

ASL Airlines France renforce son programme de vols, en assurant 8 liaisons et jusqu’à 34 vols hebdomadaires pour relier les capitales et les régions des deux pays.

 

Alger au départ de Paris-CDG, de Lyon, de Lille et de Mulhouse

Bejaïa au départ de Paris-CDG

Annaba au départ de Paris-CDG

Oran au départ de Lille

Constantine au départ de Mulhouse

 

Ce programme de vols réguliers entre la France et l’Algérie se substituera aux vols de retour spéciaux effectués au départ d’Algérie vers la France par ASL Airlines France depuis le mois de mai 2020. ASL Airlines France a effectué 246 vols au départ d’Algérie pour permettre aux personnes qui le devaient, pour des raisons professionnelles ou familiales, de rejoindre la France.

 

Vers le Maroc

Oujda au départ de Paris-CDG et de Strasbourg

 

Vers Israël

Tel Aviv au départ de Paris-CDG

 

 

En France ASL Airlines France assurera au départ de Paris-CDG les liaisons vers :

Ajaccio

Figari

 

 

Pour un plus grand confort de voyage, ASL Airlines propose à ses passagers sur tous ses vols de l’été 2021, des conditions de flexibilité étendues avec la possibilité de modifier leurs billets, jusqu’à une heure avant le départ du vol. Le détail est disponible sur le site de la compagnie : www.aslairlines.fr

 

Réservations

Les réservations sont ouvertes sur le site de la compagnie : www.aslairlines.fr ; par téléphone au 0 825 825 849 (0,20 € par minute) du lundi au vendredi de 8h30 à 18h et le samedi de 9h à 17h; en agences de voyage en ville et en ligne.

Ce programme reste soumis à la levée des contraintes portant sur les déplacements en raison de la crise sanitaire.

 

Tous les vols seront effectués dans le respect des règles sanitaires en vigueur. Plus d’informations sur les mesures sanitaires de la compagnie, ici.